Shipping &
Delivery
SHIPPING INFORMATION
Your order will be shipped with DHL. As soon as your package has left our warehouse, you will receive an e-mail with your tracking code to keep track of the status of the shipment at any time. Shipping to a Packstation and express deliveries are currently not possible.
| Delivery country | Shipping method | Costs | Estimated delivery time |
|---|---|---|---|
| Germany | DHL | 4,95 € | 2-3 working days |
| Austria | DHL | 4,95 € | 2-3 working days |
| Netherland | DHL | 4,95 € | 2-3 working days |
| Switzerland | DHL | 5,95 CHF | 3-4 working days |
| other EU-Countries | DHL | 6,95 € | 3-4 working days |
| JUVIA Gift Card by mail | DHL | 0,00 € | 3-4 working days |
FAQs
Shipping & Delivery
JUVIA uses DHL as a shipping provider. Delivery costs are 4,95 € within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.
Depending on the country, estimated delivery times may vary. Deliveries to Germany usually take approximately between 2-3 business days after placing your order, deliveries to the Netherlands and Austria take approx. between 2-3 business days, deliveries to Switzerland and other EU countries may take approx. 3-4 business days.
Delivery costs are 4,95€ within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. Returns are free of charge.
With JUVIA shipment tracking you can always keep an eye on your order. In your shipping confirmation you will find a tracking number, with which you can view the status of your order at any time. If you have created a customer account, you can also access the tracking number via your account. This way you can easily track every step - from the receipt of your order to the successful delivery.
Unfortunately, we are currently unable to offer express shipping.
We currently deliver your JUVIA items to these countries: Germany, Austria, Switzerland, the Netherlands and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.
In case your order has been damaged during transport, you can return it to us for free. We kindly ask you to explaining the damage on your return form.
If you haven't received the items you ordered, please get in touch with our customer service team. Please make sure that you have your order number as well as the item number or item name. This way we can sort this out for you as quickly as possible.
