At JUVIA you're able to place an order as a guest user, a registered user or a new customer. The quickest and easiest way to order is by signing up for a JUVIA account. You'll be able to view all important data such as order history, tracking codes and item prices within your account. You are also able to change all your settings here.

You'll be able to view all important data such as order history, tracking codes and item prices within your account.

You've forgotten your password? No problem at all. Just click on the button 'Login' in the JUVIA navigation, where you can select 'Forgotten your password?' and enter your e-mail address. You will then receive an e-mail with which you can reset your password. If you haven’t received an e-mail from us, please check your SPAM folder.

"My Account" is your personal user account for the JUVIA online shop. Alternatively, you can place an order as a guest user. Ordering becomes quicker and easier when you use a JUVIA account. You can view your order history, track orders on their way to you and edit your personal data.

You want to order in the quickest and easiest way possible? Click on the button 'Login' at the right-hand side of the JUVIA online shop menu and select 'Register' where you can enter your details. Alternatively, you can register during the ordering process by selecting 'New customer / Guest' and creating a password.

Of course, you can place an order without signing up for a JUVIA account. During the ordering process you have the opportunity to proceed as a guest user. Select 'You're a guest' and continue with the ordering process. When entering your personal details, ensure that you have unticked 'I want to create an account'.

We're sad to see you go! Of course, you can delete your account at any time. Please contact our customer service team via phone or e-mail.

Your data safety is extremely important to us. Your data is kept private and any refunds on items you're not happy with will be made quickly and securely. If you have any specific questions or queries, please feel free to contact our customer service team.

When your chosen payment method is invoice, you have to transfer the money within 14 days of receiving your order. During the ordering process you are presented with a choice of payment methods. Sometimes you may not be able to pay using an invoice. Unfortunately, we are not able to manually change the options that are shown for your order. Please note: Always use your invoice and customer number as a reference when paying your invoice. If you're paying for more than one order, please create a separate transfer for each order so that we can allocate the right one.

Paying using your VISA, MasterCard or American Express is secure and easy at JUVIA. During the payment process, you will automatically be redirected to the payment service provider. Once you have completed this step, you will be forward back to the online shop to complete your order.

PayPal is an online payment service provider, that makes online payments quick and secure. Your bank and credit card details are only stored within PayPal. If you choose PayPal as a payment method, you will be redirected to their webite where you can login using your PayPal data and proceed with your payment.

Amazon Pay is a service that lets you use the payment methods already saved in your Amazon account to make payments within third-party websites. To do so, you can use any of the payment methods or addresses on file in your Amazon account. To complete the payment process using Amazon Pay please select 'Amazon Pay' in your shopping basket - this will open a new window. Here you can login to your Amazon account, select your shipping address and payment method. Complete your payment by clicking the 'Buy now' button. You will then receive an order confirmation from JUVIA.

You will receive your invoice with the shipping confirmation after your order. If you want to view your invoice again at a later date, you can easily do so if you have a customer account. Simply select the relevant order under "Orders" and then click on the invoice to download it.

Delivery costs are 4,95€ within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. Returns are free of charge.

Depending on the country, estimated delivery times may vary. Deliveries to Germany usually take approximately between 2-3 business days after placing your order, deliveries to the Netherlands and Austria take approx. between 2-3 business days, deliveries to Switzerland and other EU countries may take approx. 3-4 business days.

With JUVIA shipment tracking you can always keep an eye on your order. In your shipping confirmation you will find a tracking number, with which you can view the status of your order at any time. If you have created a customer account, you can also access the tracking number via your account. This way you can easily track every step - from the receipt of your order to the successful delivery.

Unfortunately, we are currently unable to offer express shipping.

We currently deliver your JUVIA items to these countries: Germany, Austria, Switzerland, the Netherlands and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.
Unfortunately we cannot deliver our beauty products to the following countries: Spain, Portugal, Ireland.

In case your order has been damaged during transport, you can return it to us for free. We kindly ask you to explaining the damage on your return form.

If you haven't received the items you ordered, please get in touch with our customer service team. Please make sure that you have your order number as well as the item number or item name. This way we can sort this out for you as quickly as possible.

If you are not completely satisfied with the purchase of your beauty products, you can return the items to us free of charge within 14 days of receipt. Please note the following conditions for a successful return:

1.     The item must be unopened, complete, unused and in its original condition. Unfortunately, opened, incomplete or damaged products cannot be refunded.

2.     Please note that perfume is classified as dangerous goods due to its ingredients, and the responsibility for correct labelling lies with the sender of the products. This is important for safety during transport. 

3.     Due to the dangerous goods classification, we recommend that you use the original shipping carton for the return, as this is already labelled as dangerous goods.

This ensures that the perfume arrives safely and in good condition and makes it easier to process your return. Please check that the labelling is still clearly legible.

If the box is no longer available, you can download the dangerous goods labelling for printing here.

Make sure that the packaging is of a suitable quality, similar to our shipping carton.

4.     Please make sure that the item cannot move around in the parcel. If necessary, use as much filling material as necessary to prevent movement during transport.

5.     Products that are under pressure or filled with liquids must be securely sealed (if necessary with adhesive) to prevent the contents from escaping during transport or in the logistics centre.

If you have any further questions about our returns policy or if you need assistance with your return, don't hesitate to contact our customer service team. We are here to help you!

We'll try to be quick - promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

The processing of returns is a high priority for us. To ensure, that your return is processed properly, we usually need up to 7 working days. In the case of an increased volume of returns, e.g. after promotions or sale periods, it may sometimes take us a little longer.

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us.

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will automatically have received a return form and sticker. For returns from Austria, Switzerland, the Netherlands and other EU countries you can download your free return sticker online. To do so, please select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need.

Should an article which you have purchased in the JUVIA Online Store have defects, you can of course complain to us within the statutory warranty periods.

Send the items together with a copy of the invoice explaining the defect to the following address:

JUVIA GmbH & Co. KG
H.S. FASHION logistics GmbH
Am Tie 7
49086 Osnabrück
Germany

If you have any other questions, do not hesitate to contact our customer service team.

If you cannot tolerate an item from your order, you have the option of returning it to us free of charge within the returns period of 14 days. However, the prerequisite for this is that the contents already removed do not significantly exceed the quantity required for testing purposes. Please send us photos of the type of intolerance so that we can investigate.

You can apply your voucher code to your shopping basket by entering the code into the relevant field and confirm. If the code was correct, the offer will be applied to your total sum or to an item in your shopping basket. If you want to delete an already applied voucher code, click the 'X' next to it.

Unfortunately we can't apply a voucher code to an order that's already been placed. Why don't you use it on your next order?

You can only use your voucher code once and you can only use one voucher code at a time.

Please note that your code may not be combined with other promotions or giveaways and may not be applied to sale items. Did you try to enter the code manually? To avoid typos, try copying and pasting the code.

The sizes of our JUVIA collections comply with international size standards. This means that XS is equivalent to European sizes 32-34, S is equivalent to sizes 36-38 and so on. If you are between two sizes, we recommend buying one size up or ordering two sizes and returning one to us free of charge. You can find more information on the item's detail page ('Cut & fit'). Here you can see whether the item has a normal (regular), tight (slim) or relaxed (loose) fit style, as well as the model's height and size.

The care of your JUVIA item depends on the product and material. Take a look at the item's detail page ('Material & care') and read through the label sewn into your item. If you have any other specific questions, feel free to get in touch with our customer service team.

Our website uses cookies. The functionality of the JUVIA online shop is compromised if you deactivate cookies. More information regarding this is available on our data protection site. You should also have third-party cookies activated to avoid problems in your payment process.

Our website uses JavaScript, therefore it is necessary for JavaScript to be activated in your browser - it usually is anyway. Deactivating JavaScript compromises the functionality of the JUVIA online shop. You can find out more about activating JavaScript here: http://www.enable-javascript.com/

You can find all information on the subject of data use on our website under "Privacy Policy".

You can change your tracking setting here.